The ICF allows a mentee to collect their ten hours in a mix of private and group mentoring (at least three of them must be private), and most mentor coaches sell both. So the platform has two kinds of mentor coaching offer, and a mentee can be on both at the same time with all of their hours counted in one place.
One mentor, one mentee, sold as a number of sessions or hours like any private coaching engagement. Each private session is marked either as ordinary mentoring or as a session where you go through the mentee’s own recording, so the hours land in the right column of their credential record without you having to keep a separate list.
Your mentee gets their own private app with the credential tracker, their client log, their recordings and your feedback, and a private chat with you.
A dated cohort of mentees who go through the group sessions together, e.g. a five-session ACC program that you run twice a year. You set the dates once and every member gets them in their own app in their own time zone, and each group hour is credited to every mentee who was there.
Every member still has their own credential record, their own three-month clock and their own recordings, because the ICF counts these per person and not per group. A ready-made five-session ACC group program comes with the product as a starting point.
The usual combination is a group program for the seven group hours plus three private sessions per mentee, and the platform keeps track of the split for you (at most seven group hours, at least three private hours) so nobody arrives at their application with the wrong mix.
The ICF requirements sound simple and trip people up all the time: ten mentor hours, at least three of them one-to-one, at most seven in a group, spread over at least three calendar months, and counted from each mentee’s own first session and not from the day your group started. If one of those details is wrong, the mentee’s application fails months later, when nothing can be done about it any more.
So the platform counts every session against the published rules, for each mentee individually, and tells you in plain sentences as soon as something needs attention.
Your mentees see the same picture in their own app from day one, so there are no surprises for them either.
Maria’s last mentoring hour must fall on or after 14 Nov 2026. That is her own three-month clock, counted from her first mentoring session with any mentor, and both of you can see it from day one. Two people in the same cohort can have different dates and the platform keeps them apart.
Reviewing recordings is the core of mentor coaching, and if you have done it you know how the evening usually goes: an audio file in one window, a document in the other, and a lot of rewinding and fast-forwarding to find the moment you half remember.
Here your mentee sends the recording straight from their phone, with their client’s written permission. The platform prepares it and asks the mentee to read through their own transcript first (which, by the way, is one of the most useful exercises in the whole program). Then you review everything in one place, and clicking on any line plays that exact second. Every question they asked and every silence they left is already listed and timed for you.
What used to take an evening takes about an hour, and what the mentee receives back is a proper document with your notes in it, rather than an email with timestamps.
The mentor never keeps the recording file, and the audio is deleted a set number of days after the review closes. The notes, the report and the words stay.
What a mentee buys from you is your ear, and no software can replace that. So the platform takes care of everything around it, i.e. the typing, the timing, the counting and the assembling of the application, and it does not grade your mentee’s coaching. Feedback comes from you, in your words, or it does not come at all.
We think this is worth saying to your mentees, because in programs where a machine grades the recordings people tend to learn how to satisfy the rubric. Your mentees learn to listen to their own coaching, which is the skill the credential actually tests.
You do get some help privately. The software can suggest moments in a recording that might be worth raising, and only you can see these suggestions. If you take one it becomes your note, in your words (it learns how you write over time). The mentee never sees a suggestion, only what you decided to say.
A ready-made ACC group program comes with the product. It is a real mentor coach’s own five-session program, written out step by step, and you can edit it or delete it as you like.